Frequently Asked Questions
Bright Medical Centre is open
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Monday - Friday: 9am to 5pm
Saturday and Sunday: Closed
If you are at home and you have an emergency always call 000 for an ambulance.
If you attend the clinic and you require urgent medical attention, our practice nurse is available for triage. After your initial assessment a doctor will be briefed on your condition and the appropriate medical care will be taken.
Click here for our after hours procedure or contact Alpine Health Bright (the Bright Hospital) on 57550100. Bright Hospital staff will contact the doctor on call where necessary.
Please note that out of hours consultations will be billed for services provided by the doctor.
If you require medical treatment outside of our opening hours, click here or please attend Alpine Health Bright (the Bright Hospital) where you will be triaged by the nurses at the hospital.
If a doctor is required, the doctor on call will be contacted. If it is an emergency please call 000 for an ambulance.
Bright and Myrtleford participate in a rotating on call roster for the weekends. From Friday night until Monday morning, one doctor is on-call for both towns. You should always attend Bright Hospital in the first instance. The staff will contact the on call doctor and you will be advised how to proceed.
Yes, you can. The Bright Medical Centre will always try to give you an appointment with your preferred doctor. On some occasions however, this cannot happen because your doctor is away, sick or fully booked. In most cases, you will be able to see any doctor within 24-48 hours for non-urgent routine appointments and within 24 hours for more urgent matters.
You are also welcome to consult any doctor at this clinic and to change doctors within the clinic at any time - your new doctor will have access to all the records and notes made by the previous doctor.
You can also ask that your notes are made confidential to only one doctor, although we don't generally recommend this, especially with vital information.
Your account must be settled at the time of your consultation.
Consultation fees usually range from $70 to $160, depending on duration and complexity. If you are having a procedure or an ECG for example, these will be added to your account.
If an account is not paid in full at the time of consultation, we may add up to $25 in account fees.
Higher fees apply at weekends, public holidays and after-hours.
Yes - we do but only in special circumstances like palliative care.
We much prefer that you attend the clinic where we have a much greater range of equipment to help us to look after you.
To help make this process easy we ask that you call the clinic first thing in the morning so that your request can be organised.
Please note, you may not get your regular doctor.
Yes. Please refer to our COVID 19 page for more information
We offer a range of services at the medical centre. Please see the Services page.
Yes, you can consult your doctor by telephone or video if you wish. You don't need to come to the clinic.
Our fees are the same as our face-to-face consultations and the Medicare rebate is exactly the same too. Please see our Telehealth page for more information
A free service is offered to doctors where an interpreter is required for a consultation for a non English speaking patient.
This service is available through the Australian Government Department of Immigration and Citizenship. www.immi.gov.au or telephone 1300 131 450
This service is only available free for residents of Australia and not tourists.
We expect that if you cannot attend an appointment you ring the surgery at least 24 hours prior to the appointment to cancel it as this allows the appointment to be available for another sick person.
Non attendance may result in you being billed the standard consultation fee for a missed appointment.
If you regularly fail to attend appointments you may be asked to find another clinic.